Store Policy
REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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To start a return, you can contact us at admin@theartgallery.online. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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You can always contact us for any return question at admin@theartgallery.online.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SHIPPING POLICY
All prints are custom printed on demand, therefore, please allow up to 14 business days of printing and packing time before artwork is shipped out. Additional shipping time begins after this production time, and can be 5-7 business days for domestic ground services (within lower 48). If you need something more urgently than this, please first reach out at info@theewaart.com instead of placing your order and we will see what we can do for you.
Orders are shipped on business days only (Monday-Friday). We are not responsible for refunding the cost of shipping due to postal service delays.
International shipping is available to certain locations and is limited to standard artwork sizes only. Please make an inquiry to our email below to see if we ship to your location. Shipping and handling times will vary by location. Please allow 10 to 25 days for your international package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.
For questions regarding shipping to your location, please contact us at info@theewaart.com.
Address Changes
If you provided us with an incorrect or incomplete address upon checkout, please notify us as soon as possible at info@theewaart.com. This includes out-of-date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments